Great

Satisfied

Choosing a large company was definitely the right call. Initially, I was worried about various upsell services like insurance, based on online reviews. We were very cautious and asked many questions when reviewing the contract during pickup, but there were no hidden charges. All terms were clearly stated in the contract, such as a diesel surcharge of 3.57 euros per liter if the tank is not full upon return (which is very expensive, so make sure to return it full). The service was excellent. They held the car for us for half an hour past our scheduled time without charge and calculated the rental period based on our actual arrival time. We were also a few minutes late returning the car, but they didn’t charge us for overtime (which worried us for a long time, very touching indeed).

The pick-up and drop-off procedures were very quick. We purchased comprehensive insurance on the rental platform, so no additional insurance was required at the time of pick-up. However, the return address was not clearly stated in the contract.

My card was charged twice for 1600 CHF each. I'm working with the bank to get it refunded. How can such incidents be prevented? Please have customer service contact me ASAP!

Great experience renting from you guys, Thanks for the good service. The only thing that can be improved is guidance to drop location and also the waiting time to return the vehicle.