The rental company offers a 24-hour hotline with services like towing for 8 Swiss Francs per day. However, when I called, no one answered. This was the only number to call in case of issues. The Europcar front desk explained that this hotline is outsourced to another company, and they don't know why this happened.
“Gutes und breites Angebot, keine Möglichkeit zur Mietverlängerung.”
About Alamo:10.0/10
Alles ist reibungslos verlaufen
About QEEQ:8.0/10
Wie bei jeder Buchung: QEEQ bietet nicht die Möglichkeit, die Mietdauer selbst zu verlängern. Im Falle einer Verlängerung muss man den Autovermieter direkt kontaktieren. Dies kann unter Umständen mühsam sein, da die Vorgehensweise bei jedem Autovermieter unterschiedlich ist.
After the car accident, both the car rental platform and the rental company shirked responsibility. I had no choice but to passively accept and bear the additional costs during the rental period. Both parties provided completely contradictory feedback, which is unacceptable. It has been two months, and the issue still hasn't been resolved.
Picked up the car from the Zurich city center branch. The front desk staff, who was Indian, was polite and didn't push for additional insurance sales. The actual car provided was the new model Polo as reserved, with only 5,000 kilometers on the odometer. It had high-end features like adaptive cruise control, heated seats, and CarPlay. Fuel consumption on the highway was around 4.6-5L per 100km, and it runs on gasoline. I would consider renting this car again next time.
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