Good car when received but very poor service during the booking process.
B.Wallace
Ireland
Reviewed: Mon, Aug 19, 2024
About Enterprise:7.0/10
Hidden costs that were not highlighted during the booking process. Had to go back in and resubmit the times for the car drop off even though I clearly gave them during the phone booking process. When I went back in to resubmit I was charged an additional cost for the drop off. Not impressed with the process.
Vehicle exceeded our expectation Enterprise staff in Dublin were delightful friendly and efficient
About QEEQ:10.0/10
Booking platform was easy and simple. Easy rent cars were unable/ not interested in any assistance to alter our booking but very pleasant about it. Enterprise were very helpful with changes to our booking
Pick up of the car was fine but drop off was awful and got scolded because the attendant wanted to leave early and had to stay until we returned the car. We then found that he had charged us an extra day for this (we returned it before the drop off time we had chosen) so when we said that we will keep it until the next day as we are paying for it - he removed the charge because offices don’t open on Saturday! So obviously should have be impossible for us to pay until then right?! I had almost forgotten this until I got 4 incorrect credit card charges 6 weeks later which I noticed on my bank statement - I don’t have fines or tolls, and when I emailed the branch they fob me off and said they didn’t charge it. AVOID at all costs - terrible company.
Like: the person who helped us with our pick-up was friendly, patient with my questions about driving, and even willing to answer questions about tourism. Dislike: after checking in at the terminal and taking the shuttle to the lot, we hopped out of the van and were not directed to the right place. as a result, we ended up standing around inside at the desk for another 20min before someone ascertained that we had already checked in at the terminal, and that we only need have talked with someone directly outside the van that dropped us off in order to get our vehicle. why had that not been clearer to us, we wondered?
we also thought it would have been good to mention the park-and-pay system before we left. i googled ahead of time but didn't come across it. instead, the advice given to us by the Enterprise employee was to use parking lots, which is ok but only half the story. eventually, we figured it out, but it would have been a good tip to give.
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Customer Service
Good car when received but very poor service during the booking process.
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View more >Dislike: after checking in at the terminal and taking the shuttle to the lot, we hopped out of the van and were not directed to the right place. as a result, we ended up standing around inside at the desk for another 20min before someone ascertained that we had already checked in at the terminal, and that we only need have talked with someone directly outside the van that dropped us off in order to get our vehicle. why had that not been clearer to us, we wondered? we also thought it would have been good to mention the park-and-pay system before we left. i googled ahead of time but didn't come across it. instead, the advice given to us by the Enterprise employee was to use parking lots, which is ok but only half the story. eventually, we figured it out, but it would have been a good tip to give.