They didn't have the car I ordered. Offered an alternative smaller car which didn't suit our needs. At first they told me to wait for 20 minutes for the car to arrive but after 2 minutes they give me an upgraded car that they had on premise.
About QEEQ:10.0/10
The price tracking feature is fantastic, it reduced the price by a couple tens of dollars.
Overall good and smooth. However, the queue for Avis pick-up was very long. Be prepared for a wait. It took almost an hour during the day. Compared to other rental companies nearby, there was hardly any queue. Probably due to the good prices and high demand.
The service was excellent. Due to some unforeseen issues, I couldn't pick up the car on the scheduled day, but the rental company resolved the issue well and extended the contract!
Initially, we were given a car that had been in an accident with faulty brakes and an engine that sounded like thunder. After negotiating with the rental company, they replaced it with another car. However, for my other booking, where I also rented a large car, I was informed there were no cars available and was given a smaller car instead. We couldn't fit our luggage, but luckily we had booked three cars and were able to adjust. Otherwise, we wouldn't have known how to continue the journey. Also, adding an additional driver costs extra, which is not the case with other rental companies.
Everything was fine except for some language barriers. The service was excellent.
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