Waited for the shuttle bus at the airport for at least 45 minutes, even had to call to urge them; then had to queue at the store, very slow service, took at least another half hour to complete the paperwork and get the car, severely delaying our schedule.
Car was excellent and exceeded our expectations.
Staff helpful but had a little issue with understanding what one of the operators was saying due to language issues but all the people were great.
“Easirent and Easyrent - 2 different companies. Note the name difference of ‘i’ and ‘y’!!”
About Easirent:5.7/10
The counter staff charged us another £324 when we picked the car up as they said the insurance we had booked from Easyrent was not good enough and they didn’t agree with the rental voucher we produced which stated ‘nil to pay on pickup’!
I had gotten third party insurance for the car and explained to easirent that I already had insurance and didn't need it. They still made me put down a sizable deposit which they said would be fully refunded, but then somehow charged me 27 pounds a day because they said I had asked for a reduced deposit. I had questioned the +1,000 pound deposit which they said they would reduce to 150, but then charged me for it. It is in the fine print on the contract after looking back over, but they quick talked me into it at the counter as they rushed me through the sign in process. So just be careful!
“They take £1500 car Deposit ok that’s fine then take £95.00 out off you Account for petrol”
About Easirent:5.0/10
The staff I found we’re very unhelpful the impression they gave me was to get as much money as possible out of you
Maybe you need to employ more English people and not eastern Europeans as I felt I wasn’t in England they seem to have no personality
Plus the car they gave me had been in a previous accident
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Customer Service
The guy at the counter was not friendly and was abrupt and rude
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