No sirve la reserva ya que ahi te dan lo que quieren
Alejandro
Mexico
Reviewed: Wed, Sep 18, 2024
About Budget:6.0/10
El auto reservado no lo respetaron, me dieron uno varias categorías mas bajas y no me dejaron rentarlo a menos que pague un seguro adicional con ellos.
Para la devolución no estaba el personal disponible en el mostrador y a la fecha no me han depositado el fondo retenido.
El auto superó mis expectativas. Pero tuve que esperar por el auto casí una hora.
About QEEQ:8.0/10
Cuando hice la reservación del auto ofrecian un paquete de protección de la unidad tanto en México como en Estados Unidos, pero en la agencia Budget me obligaron a pagar un seguro de cobertura nacional de acuerdo a la ley estatal de Baja California.
Upon arrival at the rental company, they demanded additional rental fees, claiming our rate was too low to be possible. We showed them our booking and held firm. After nearly an hour of arguing, we were finally allowed to take the car. However, it wasn't the Toyota we booked, but a smaller Renault estate car. Fortunately, one of our companions had lighter luggage, so we managed to fit the luggage of four people. To save time, we didn't insist further and just took the car and left.
I booked a Prado model on QEEQ, but when I arrived at the store, they didn't have the Prado at all. They only had a Renault SUV, which was much smaller, and there were no other options. When I asked the store, they told me to communicate with the website, saying the online information might be inaccurate. I understand that they might not have a Prado, but they clearly stated that they would provide a comparable model. Anyone can see that a Prado and a Renault are not the same size. I hope you can communicate this better. If a vehicle is unavailable, don't write it on the website!
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No sirve la reserva ya que ahi te dan lo que quieren
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