Good experience

Satisfied

Staff had a bad attitude, no patience at all, unclear communication. Despite having purchased insurance online, staff added additional insurance charges, and even used insulting language during repeated requests for cancellation. A very poor experience in San Francisco.

Renting a car was very convenient, but my English isn't very good, so communication was a bit difficult.

Very good

I booked a compact car, specified 4 doors. At the store, they said they only have 2-door ones. Had no choice but to pay an extra amount daily for a mid-size car, and I couldn't choose, only got an old model Jetta. The insurance was supposedly included at the time of booking. The clerk told me it only covers when others hit you, but not when you hit others.