The pickup process was excruciating with a very kong wait. Literally no other company had queues as long as Sicily By Car. There were 3 reps working but with all the attempts to up sell on car type and size, insurance, accessories, etc, it took 4 times as long to check out. By the time we made it to the counter I just wanted our car so we could begin our holiday. After check out, everything with the car went fine.
“Booking is the easy part - the reality of it is much different”
About Sicily By Car:6.7/10
2 hour queue just to get the car. Those with children who had just joined the queue were put to the front of queue which is totally unfair. No communication from staff. Could not cope with the demand.
Incurred a flat tyre. Unanswered phone calls to numbers at Cagliari airport and the service/call put line. After 1.5 hours finally spoke to a lovely lady who organised someone to change the tyre in torrential rain. Also rang back to advise it would be longer than she originally told me. Which I was grateful for.
They also need some customer service Training. Lady at desk who provided car was very pleasant though.
Was disappointed that the car rental had been cancelled as our flight was 2 hours late, lady was quite helpful but we did end up paying more for a different car (I think this is a trick they use). On a positive note, they did speak english
About QEEQ:7.0/10
Customer service was good, although the wait on the phone was quite long and
Our flight arrived on time perfectly, but we spent one and a half hours cueing at passport control and we incurred in a £37.64 penalty for late pick up, even though we informed the desk staff throughout the delay. This was extremely unfair as it wasn't our fault being trapped cueing at passport control.
About QEEQ:10.0/10
All fine
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