Car was fine, but the fact they didn’t accept Amex after saying they did, put me in difficulties

Turkey

Reviewed: Thu, Oct 31, 2024

About Nissa: 9.0 /10

It did not exceed my expectations as I booked an estate vehicle but the car I received was a cross over SUV which has a small/medium boot but I needed a large boot. I was told they accepted American Express for the deposit which they didn’t accept on arrival and I paid an additional £165 on top of the rental agreement to cover the fact that they told me they do not accept Amex upon arrival

Reply by Qeeq:
Thank you for your feedback on QEEQ. We sincerely apologize for any inconvenience caused. It is important to note that the （credit card in the full name of the main driver） is a necessary document for pick-up. And we already showed the terms that the branch only accept Visa and Mastercard. If the main driver is unable to provide the required document, the supplier will be unable to provide the car.

Wagon | Fiat Egea Cross or similar

11 day rental

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Turkey

3 day rental

Wagon | Fiat Egea Cross or similar

Reviewed: Tue, Jul 2, 2024

“Smooth process and in good condition”

About Nissa: 9.0 /10

The pick-up and drop-off were easy, and the car was in good condition. However, they didn't accept AXA insurance and sold me their insurance, saying, "My car, my insurance" I asked QEEQ to cancel AXA insurance, and they did it. The pick-up and drop-off points are outside the airport, and they pick you up from the airport. I recommend them in total.

About QEEQ: 10.0 /10

It was great as I faced with a counter insurance and asked QEEQ to cancel the AXA insurance. They did it smoothly without any issues.

Car was fine, but the fact they didn’t accept Amex after saying they did, put me in difficulties

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