Over two hours long wait at a stuffy hot waiting room in LaGuardia. No compensation, not even sorry for the long wait. Waisted half a day of our trip.
About QEEQ:10.0/10
Reply by Qeeq: Thank you for your review of QEEQ. We are sorry to hear that you had a negative experience. The service provided by the counter staff may vary during travel peak or off-season due to limited staffing. We value your feedback and will address this issue with our supplier to ensure improvement. If you have any further inquiries, please do not hesitate to contact us. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
Spent 17 days in the USA, and this car rental company's vehicles (all Dodge 7-seat MPVs) had the worst conditions, mainly in terms of appearance and performance. I pointed out the exterior issues to the security at the exit when picking up the car, but later found that the headlights, wipers, and air conditioning all had problems. Driving in heavy rain was tough, as the wipers were noisy, the front defroster was ineffective, and there was no automatic air conditioning, so I had to adjust it manually. The fog lights didn't turn on automatically or with the wipers (unlike previous cars). The low beam headlights were almost useless in heavy rain and rural areas, making it nearly impossible to see the road, forcing me to use high beams constantly. I was worried about getting stopped by the police, especially since New Jersey does not allow unlicensed driving.
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