Overall good experience, except for the end when returning the car.
Y.Kok
Thailand
Reviewed: Sat, Nov 2, 2024
About Europcar:8.0/10
On vehicle return, I was told that THB6000 will be deducted because the floor mats in the car were wet. I informed that staff that there was no rain nor floor in the whole duration of my rental and the mats were not checked when the car was handed over. I raised the issue with the counter and referred to their manager who decided eventually to waive the charge, which was much appreciated. Am concerned if this could be a scam to charge extra for rental.
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Customer Service
Overall good experience, except for the end when returning the car.
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