Awful. But due to the car rental company, not QEEQ as a platform.
Ingrid van den Berg
Mexico
Reviewed: Mon, Nov 4, 2024
About America Car Rental:4.0/10
They scammed me on the insurance and were very unprofessional.
It took hours to get responses from customer service. They deliberately made the service stressful to try to scam more money from me. Their emergency roadside assistance service left me in a very dangerous situation.
About QEEQ:10.0/10
QEEQ is a good booking platform. I didn’t see an option to book full comprehensive car cover through QEEQ for this booking, otherwise I would have done it.
Reply by Qeeq: Thank you for providing your review of QEEQ. We sincerely apologize for the inconvenience you experienced. Regarding your booking, our package includes basic/full protection offered by the supplier. During the pick-up process, the counter staff may offer additional insurance coverage or services at an additional cost. You have the option to choose these extras based on your specific requirements and verify the estimated charges in the contract. If you encounter any aggressive sales tactics, we k
The car pickup location is not inside the airport. Despite providing my flight information, there was no one to pick me up upon arrival. I wandered around the airport and asked many people, including police officers, but no one knew where the America car rental office was. I had to call them, and only then did they come to pick me up. When picking up the car, I emphasized multiple times that I would return the car at 4 AM and asked if there would be any staff available. The office assured me that it would be open 24 hours and there would be staff present. However, when I went to return the car, the office was closed and there was no one around. I had to leave the car at the pickup location and throw the keys through a crack in the door. I later called them after landing in Los Angeles to confirm the return.
“Poor:
- Is not located in the address showed at .com
- The value was higher than expected”
About America Car Rental:6.7/10
- Opportunity on improve picking up process
- Customer mindset training
- Better lobby and facilities
- Improve and make easier the process
- All Customers show been dissatisfaction in the time I was
- Setting of indicators of satisfaction
About QEEQ:8.0/10
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Customer Service
Awful. But due to the car rental company, not QEEQ as a platform.
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