Awful. But due to the car rental company, not QEEQ as a platform.
Ingrid van den Berg
Mexico
Reviewed: Mon, Nov 4, 2024
About America Car Rental:4.0/10
They scammed me on the insurance and were very unprofessional.
It took hours to get responses from customer service. They deliberately made the service stressful to try to scam more money from me. Their emergency roadside assistance service left me in a very dangerous situation.
About QEEQ:10.0/10
QEEQ is a good booking platform. I didn’t see an option to book full comprehensive car cover through QEEQ for this booking, otherwise I would have done it.
Reply by Qeeq: Thank you for providing your review of QEEQ. We sincerely apologize for the inconvenience you experienced. Regarding your booking, our package includes basic/full protection offered by the supplier. During the pick-up process, the counter staff may offer additional insurance coverage or services at an additional cost. You have the option to choose these extras based on your specific requirements and verify the estimated charges in the contract. If you encounter any aggressive sales tactics, we k
Scam company, they force you to buy insurance or make you wait endlessly. The only time I used my credit card, it was fraudulently charged a week after I returned home. They constantly ask for tips when you pick up the car.
They never answered us when we arrived so we couldn't get a car when we arrived. We had to pay for a taxi and our 5 day trip to Mexico was ruined
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Customer Service
Awful. But due to the car rental company, not QEEQ as a platform.
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