I picked up the car from the rental company very late, close to closing time. Because I had booked everything through Zuzuche, I thought I could follow the booking exactly at Hertz. However, the staff first asked me to upgrade the car for an additional cost, suggesting an upgrade from my original Corolla booking to an Infiniti. When I refused, they said there were no Corollas available. I said any car of the same class would be fine, and the staff reluctantly agreed.
The staff handed me a receipt without asking any questions. I asked if the only additional charge I needed to pay was for the baby seat (as stated on Zuzuche). They confirmed this, and I left without checking the receipt. Hertz staff did not prompt me to inspect the car, but to avoid issues later, I recorded a video of the vehicle, especially the areas with dents and scratches, before returning to the staff. They said it was fine, but if I insisted, I needed to fill out a vehicle condition form, marking the problem areas and specific issues. After completing the form, they kept the first copy and gave me the other two.
When I got home and checked the receipt, I found two unexpected charges. Hertz staff had added two insurance items without my consent, increasing the cost.
I contacted Zuzuche's online support immediately. They said similar issues had occurred before and advised me to visit another Hertz location the next day to cancel the insurance fees. The next morning, I went to a nearby Hertz location, but they said it wasn't possible as the car was rented at the airport. Changing the contract at another location would require a $70 inter-location fee to be paid to the airport branch. They suggested I return to the airport rental office, but the day’s insurance cost could not be waived. Given the distance to the airport, I decided to let it go.
A few days later, I complained at the Hertz airport location during the car return. The sales manager attended to me personally and listened to my feedback about Hertz’s service quality. He canceled the insurance charges, which was a pleasant surprise and showed commendable service from the American staff.
The car broke down for three hours, called Hertz, no response after three hours. Later, a passerby helped to start the car, drove it back to the airport, and the manager-level staff at the rental company showed no apology for our experience. They did not provide a sufficient professional attitude when things went wrong. If you want to ruin your vacation, use this terrible company.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
全てがスムーズでした！
Relevant Reviews on Hertz HONOLULU INT'L AP
Eleanore Ferguson
-
-
-
-
View more >-
-
-
-
View more >Dean Humphr(e)y
-
-
-
-
View more >Joan Hardy
-
-
-
-
View more >Lisa Betty
-
-
-
-
View more >