East, efficient and at a great price

Very poor service, really cannot use this company. Despite tolerating various bizarre issues, the final bill is inexplicable. They randomly adjusted the pick-up and drop-off times to charge an extra day, and included many unknown additional fees, overcharging nearly 240 Euros.

The staff were friendly during pickup, and the process wasn't too complicated.

Great staff. Followed the booking EasyRentCars placed even though it differed from what the site said.

Your site said a Rav4 or similar but the booking went through as a smaller ASX. Barely got the luggage in. The info that you sent to Europcar was for a certain size/class of vehicle and the Rav4 in in the next size/class up.. Sadly this is why I couldn't give you 5 stars. Everything else was spot on.

Pick up from Sydney airport was smooth and easy. Car was in excellent condition.

Search and booking process was easy to use.

Like: The team at Europcar were great, even though we did not get the car we reserved they looked after us with providing an upgrade, it was a nice surprise my kids are still talking about the Jaguar SUV we drove to Melbourne in.
Dislike: Our only disappointment was the fact we did not get the car we reserved due to heavy smoker, however the Europcar team came to the rescue and upgraded our vehicle, very nice touch considering the situation.