East, efficient and at a great price

Satisfied

Processing at the airport counter was a bit slow. The staff did not proactively inspect the car when handing it over, but the return process was quicker.

I used Hertz in Melbourne and Europcar in Sydney, and the difference was huge. Hertz gave me a free upgrade, while Europcar downgraded my car. The vehicle was in poor condition, and they pushed insurance on me. I had booked an Outlander but got a mini version instead. I'll stick with big companies in the future (the heavy Indian accent was also hard to understand).

The car rental point at the airport is located right at the arrival exit, which is very convenient. Since I arrived at night, it wasn't peak time for picking up cars, so I only encountered one person ahead of me in line. The wait time was very short, indicating a fast processing speed. UnionPay cards are definitely accepted, and since I paid the full amount in advance, I didn't face any extra upselling from the staff. They didn't push sales aggressively, which is better than in Europe or America. I only had to provide a credit card for the pre-authorization deposit. Unlike in the US, my credit card wasn't charged sporadically. After picking up the car, I could take my luggage cart directly to the pickup point, which is about a 3-minute walk. The car was in good condition, and although the model wasn't upgraded, there were plenty of models available, possibly because it was the off-season.

Car was dirty on the inside. Not cleaned, dirty windscreen, dash dirty. Only i was at the counter to pick up the car and they still took over 30min to find a suitable car for me.