Car was in good shape. The people at the counter for checkout were quite unhelpful and rude.
About QEEQ:10.0/10
QEEQ did well as always.
Reply by Qeeq: We are sorry to learn you had very unhappy experience with us.
The service of counter staff might differ from travel peak/off-season for the understaffed. We'll forward it to our supplier and keep improving it. Any inquiries, please feel free to contact us.
Thanks for your feedback and look forward to seeing you next time.
Very slow on pick up and not much communication during wait to be served. Staff could be mor friendly. Full check car on drop off and write all ok on paperwork.
Car was good except both the 9 volt socket was not working so in middle of going to my resort on high way my GpS turned off so I have to use my phone to reach my resort ...just be sure car has every thing working perfect thanks
About QEEQ:10.0/10
Every thing was easy to book to cancel to book again right time very trusted company and very good you moved to nice new location as your old location is totally below the level of your competitor ..congratulation very nice new location
“It was the nicest and most powerful car I have ever rented”
About Easirent:8.7/10
It took a little bit longer to get the car perhaps 60 minutes more than a typical at airport rental. At first it bothered me but when I looked the quality and the low price I would definitely rent with Easirent again.
“customer service was very poor - counter server was very rude and inconsiderate”
About Easirent:5.0/10
Counter service - very rude – later claimed to be the manager when I insisted on talking to manager.
Clearly offered me a visibly damage and dented car at the rear and front with excuse that car was fine, and there was nothing else available to offer me unless I paid more for another bigger car. Claimed there was nothing she could do about her decision. She even walked away from me and asked me to think what I wanted to do after I rejected the car on grounds of potential breakdown anytime due to damage. It was night time and wasn’t taking such a car away with my kids. This was not service of a good and reputable company that was aiming at setting a high standard, and improving customer experience.
After a long time of causing a scene, she went out and offered me another car- visibly in a lesser price range I paid for, car key was seriously damaged and falling apart- central locking was not functional at all. It was late, kids very tired after 24hrs of travelling - I decided to take the car.
Checking back in the car - there was no clear instructions on the process -
Lined up and waited only to later tell me that I had to wait outside- an agent was to come to me at the car to check the car. Waited again until I went to enquire from one of your transport drivers what was happening, and why I had to wait this long yet we were getting late for our flight. The transport driver decided to do the car checking- in of the car, however without reference to the checking-out records of the then state of the car. I queried that but he went ahead to check the car and said all was fine, asked me to write my names, sign and put my email address for any correspondences. No paperwork was given to confirm what he had said to me. He initially queried gas left in tank - gauge was just over the 1/2 mark - I had to remind him that the car was given with half tank.
I was very bitter with your company, and will be taking further legal action.
Car was great, service was good eventhough we waited a long time, security deposit was much too high and still waiting refund.
About QEEQ:8.0/10
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Customer Service
Terrible counter staff.
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