The car was bad

We arrived on time at the Casablanca airport car rental service point to pick up our car, but the queue was very long. The first car they gave us was not the correct model; we had reserved an automatic, but they gave us a manual Dacia Logan. We questioned this, and the rental company admitted their mistake and promised to replace it with an automatic. After waiting for some time, they gave us an automatic Skoda, which we then discovered was leaking oil. The rental company took us directly to a repair shop. After inspection, we found that the car was not suitable for long-term use. We had planned to drive directly from Casablanca to Marrakesh, but because of the car issues, we were forced to stay in Casablanca for a night while waiting for a replacement vehicle. The rental company advised us to drive back to a central hotel in Casablanca and promised to deliver a replacement car between 8:30 and 9:00 AM the next day. Early the next morning, we called the rental company, and they claimed that the driver had already left and would arrive before 9:00, though traffic conditions were unclear and there might be slight delays. After 9:00, we repeatedly called the rental company, and they said they had contacted the driver and he was delayed due to traffic but would arrive in a few minutes. Eventually, around 11:00 AM, they delivered an old and dirty car to us. The poor service from the rental company caused us to waste an entire day and we had no choice but to accept the old car to continue our trip. We demand compensation from the rental company for the delay and inconvenience caused by their improper vehicle arrangements, which forced us to alter our entire Morocco itinerary, wasting time and incurring unnecessary costs. We request compensation for the extra hotel night in Casablanca, amounting to MAD 1264.78 (equivalent to USD 127.74), and a discount on the rental fee for the old vehicle provided.

There was no one at the airport to pick us up.

I booked a mid-size SUV Touareg, but they gave me a small Dacia SUV instead. The daily rental price difference is 800. Feels like a scam.

Personne pour m accueillir a l arrivee. J appelle et la fille arrive 30mn apres elle m emmene dans un endrait "glauque" du parking de l aerport et j attends 40mn avec plein de types loiches qui tournent. Elle me demande en plus de l argent. Au final on le fait un contrat sur le capot de la voiture et au moment de prendre la caution avec leur tpe celuici refuse toutes mes cartes. Resultat: je vais ds le terminal et loue une voiture un peu plus chere autre part j ai perdu presque 2h dans l operation. Le prix c est bien mais ca ne fait pas tout. Vraiment une tres mauvais experience.

Personne pour nous attendre,pick up au fond du dernier parking. Logan a la place d’une golf. Personne a la restitution