It was ok generally allthough it had more damage on it than was annotated on the forms and we were just told to photograph it and we made a video. The extra insurance we took out to cover damages was very misleading as Eurocar still took an imprint of our credit card in case we damaged it and then we were told we would have to claim it back through the insurance plan. The insurance was very expensive and it feels like you were just trying to make up the cost of the cheap hire by loading the insurance heavily. All this needs to be made a lot clearer and not put in small print.
About QEEQ:10.0/10
It was ok generally allthough it had more damage on it than was annotated on the forms and we were just told to photograph it and we made a video. The extra insurance we took out to cover damages was very misleading as Eurocar still took an imprint of our credit card in case we damaged it and then we were told we would have to claim it back through the insurance plan. The insurance was very expensive and it feels like you were just trying to make up the cost of the cheap hire by loading the insurance heavily. All this needs to be made a lot clearer and not put in small print.
When I arrived in Dublin they hit me with the insurance charge. Asked if I had a letter from my credit card company about insurance. Of course I do not. Another customer was being asked the same question. That is a scam!
I get a much bigger and hybrid car than I thought. Actually I need a car as small as possible for the narrow road in Ireland countryside but that's not a big deal. The stuff worked hard to explain the additional charge and tax and how to walk to get my car. Many thanks.
“We paid 1,000$ more at pick up then we were suppose to pay.”
About Europcar:6.0/10
When my husband picked up the car we had already paid the car in full online. We did not need collision and theft because we were covered under our matercard. we even brought a letter to prove this. When he picked up the car they said we needed to put 5,000$ euros on our mastercard in case of an accident. we only had a limit of 8,000 canadian on the cars so 5,000$ euros was exceeding the limit. Finally we had to take their insurance which came to about 1,000$ Canadian. Plus we had to pay for airport tax of 25 euro which was not indicated on line when I booked the car. So 1,000$ more for the car kind of ruined our holiday. We had a fender bender during our trip so good thing we had insurance but the mastercard would also have covered it without having spent the extra 1000$ canadian. .
Counter staff refused to give me a car unless I pay for the upgraded insurance that would cost 300 euro so I refused to pay as the car was to come with insurance and I also have coverage with my credit card I asked would the put a hold for the overage on my card and they refused.
Like: Good experience and received a free upgrade Dislike: Maybe the wait time caqn be improved
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Customer Service
Pretty standard.
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