Buena

The return service was acceptable, but the pick-up in Madrid was problematic as we arrived at 12:30 AM and no one was working. The next day, they gave us a hard time and refused to accept a Chinese credit card for the deposit, wasting hours of our time. It was a terrible experience with very rude staff.

At Barcelona International Airport, this Budget company added comprehensive insurance fees without informing the customer. They used the customer's electronic signature without permission and engaged in deceitful practices, making it impossible to file a complaint. Although the amount of money involved is not large, their behavior is very malicious.

Efficient

Efficient

Vehicle was with damage

Car condition sheet was incorrect - unfortunately I didn't notice this at the time of pickup. Still hoping they don't try and pin the damage on me...

Hard to find as not clear that Budget and Avis were the same thing. Could have been made clear by EasyRentCars.