There's a shuttle bus outside the airport terminal that goes directly to the car rental building. I arrived at 9 PM, and it wasn't crowded. I was the second in line. Since I had already selected my car and insurance through QEEQ, I quickly completed the paperwork after they checked my passport and driver's license.
Returning the car and everything else was fine. The agent at the counter seemed very nice, but they added a lot of extras without being clear about it. My original order only included basic coverage and additional third-party insurance, nothing else. At the counter, the agent added options like no need to return with a full tank and roadside assistance. For example, with roadside assistance, they just said, 'You don't need to worry, if you have any issues, just call us,' without mentioning the extra cost of the insurance. I didn't notice at first and only discovered there was an extra $300 charge when I was about to pick up the car. I immediately went back and requested all the extras be canceled, insisting on just the prepaid items on my original order. Most front desk agents are like this, including at Hertz. Stay vigilant, or you’ll definitely get scammed.
Total cost was $94US but I saw a A$400+ charge on my credit card. No damage to car before or after and returned with a full tank. Looking for a credit in days to come, never advised that a holding amount would be taken.
Like: The car was good value and the service for booking in was efficient. Dislike: The collection of the car was slow and we were just left without a chance to check the car for problems before leaving the parking area.
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View more >Dislike: The collection of the car was slow and we were just left without a chance to check the car for problems before leaving the parking area.