When I started looking on skyscanner, the deal was showing unlimited kms, when I went to carhood, they would not allow me even 20 more kms and they said they will not cancel the booking either and I will be losing my money. I was told pick up would be at 9, they came to pick up at 9:50. For almost an hour I was waiting out in cold for them to pick me up. I was going to take the car to Canberra for a meeting and hoping to leave at 9 in the morning, I eventually left at 11 because of everything with the booking and the rude behaviour of their staff. NEVER EVER booking through them again.
Customer service was very enthusiastic. After returning the car, I was in a hurry to catch my flight, but the shuttle was going to take a while, so they helped me call an Uber for free.
“Great value good friendly service. I was grateful for the airport drop off.”
About CARHOOD:9.8/10
Like: Car went well used little fuel and everything ran smoothly. Greater than expected. Dislike: Only the key was hard to use.
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Customer Service
Terrible
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View more >Dislike: Only the key was hard to use.