Very disappointed if Fox customer service

Scott VDL

United States

Reviewed: Tue, Feb 4, 2025

About FOX RENT A CAR: 8.0 /10

Car was in much poorer condition than the vehicles we own. Fox Tampa staff is great; Fox corporate customer service awful. 2 major issues. After driving a bit, had an oil/burning smell that would not go away--seemed to have a bad tire or wheel bearing. Also, had a soft tire (took picture of air pressure screen) on pickup. Discovered next day that it wouldn't hold air after re-filling with air, because it had a nail in it. Fox Customer Service said we needed to pay because it was not reported within 6 hours. Very disappointed in their lack of appropriate service.

About QEEQ: 10.0 /10

Medium SUV | Hyundai Santa Fe or similar

22-day rental

Relevant Reviews on FOX RENT A CAR Tampa Airport

D.Weber

United States

4-day rental

Large SUV | ford Explorer 7 Seats or similar

Reviewed: Thu, Nov 7, 2019

“Great all aroiund, will definitely use Easyrentcars next time!!”

About FOX RENT A CAR: 8.0 /10

Staff recommended 7 passenger Toyota 4-Runner, which gave us plenty of room (had originally booked a Ford Explorer but plane came in 1.5 hrs late, and there were none left). Happy with the recommendation and quick service.

About QEEQ: 10.0 /10

Great experience all around. Wonderful price for a good vehicle which met all our needs.

M.BURKETT

United States

10-day rental

Full Size | Chevrolet Impala or similar

Reviewed: Wed, Oct 16, 2019

“disappointing”

About FOX RENT A CAR: 7.0 /10

The car we reserved was unavailable so we got an upgrade to a Kia sportage. The car was quite scratched up on the exterior and the seats inside were dirty and stained . It had 57K miles on it . The car drove well , seemingly had no mechanical issues and was surprisingly comfortable for a compact SUV of that price range. I didn't mind the age or mileage , because I didn't pay for an expensive vehicle , but I would have expected a cleaner one, I will try them again.

About QEEQ: 8.0 /10

K.Clarkson

United States

7-day rental

Premium | Chrysler 300 or similar

Reviewed: Mon, Jul 15, 2019

“Beware of up selling at Fox Rental Car in Tampa”

About FOX RENT A CAR: 5.3 /10

Rental agent was very pushy and was trying to up sell all extra items without full disclosure on what options were best for me.

D.Brown

United States

8-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Tue, May 14, 2019

“Extremely long wait at pickup”

About FOX RENT A CAR: 6.3 /10

Extremely long wait at pickup. Only 3 agents and one was always gone so basically only 2 working at a time. Entire process took around 90 minutes which I feel is ridiculous.

About QEEQ: 8.0 /10

Booking was easy. No issues with Easyrentcars.