Very disappointed if Fox customer service

Scott VDL

United States

Reviewed: Tue, Feb 4, 2025

About FOX RENT A CAR: 8.0 /10

Car was in much poorer condition than the vehicles we own. Fox Tampa staff is great; Fox corporate customer service awful. 2 major issues. After driving a bit, had an oil/burning smell that would not go away--seemed to have a bad tire or wheel bearing. Also, had a soft tire (took picture of air pressure screen) on pickup. Discovered next day that it wouldn't hold air after re-filling with air, because it had a nail in it. Fox Customer Service said we needed to pay because it was not reported within 6 hours. Very disappointed in their lack of appropriate service.

About QEEQ: 10.0 /10

Medium SUV | Hyundai Santa Fe or similar

22-day rental

Relevant Reviews on FOX RENT A CAR Tampa Airport

R.Soltowski

United States

14-day rental

Full Size | Chevrolet Impala or similar

Reviewed: Wed, Sep 25, 2019

“Okay”

About FOX RENT A CAR: 7.3 /10

Took a while to get the car. Couldn't fit my golf clubs in the trunk

About QEEQ: 8.0 /10

J.Hammond

United States

15-day rental

Compact SUV | Kia Sportage or similar

Reviewed: Fri, Jun 28, 2019

About FOX RENT A CAR: 8.3 /10

The staff waiting on us was great - no high pressure to upgrade or add on additional insurance. The vehicle itself was not the best - a Kia Sportage - with 60,000. The outside was pretty banged up. I’m not sure how many miles they’re kept in service - but I’m pretty sure the resale value on that one was not good.

About QEEQ: 10.0 /10

J.Wrobel

United States

8-day rental

Compact | Nissan Versa or similar

Reviewed: Mon, May 6, 2019

“Horrible”

About FOX RENT A CAR: 5.0 /10

Waited in line for a car I reserved on line for over 2 hours and when I got up there was told fox does not have the car I ordered. Was given a van that I could not fit in because I an short. The man who helped get the keys was good and helped me get a small car which is what I ordered. I will not rent from fox again. Long time wait for a reserved car on line. Thanks.

T.McKeel

United States

7-day rental

Compact SUV | Kia Sportage or similar

Reviewed: Wed, Apr 24, 2019

About FOX RENT A CAR: 10.0 /10

I was very disappointed in the time I had to wait to pick up my car. I arrived at the time that I had specified when I rented the car online, as did the other people in line. There should have been more than one person on duty for the number of cars that were reserved for that time.

About QEEQ: 10.0 /10