CAR RENTAL REVIEWS ON FOX RENT A CAR AT TAMPA AIRPORT, TPA

Rental agent was great.

Need more people assisting at the counter for rental pick up. Only 2 working and one said they volunteered to stay over to try to help the over an hour line that continued past myself. The times and number of rentals scheduled should be managed better by scheduling staff durning those busy times.

The counter staff was fine, even above fine, however there not enough of them. Waited for 30-45 minutes to get to them.\

The car had auto locks but they provided no FOB so I had to manually lock and unloack the car for the duration. Long line at Tampa to pick up. Two of the four employees were chatting so much that only the other two were actually getting customers in and out of there. Less talking.. more working would be a huge benefit!

Always easy to book.

Took a lot of time. Kept wanting me to upgrade.

Seemed to be a smooth processing

Will NEVER rent from them again. Vehicle class reserved not available at time of pickup. Reserved full size SUV and got a mini van. Hidden fees!! Toll process was ridiculous! 3xs higher than all other rental companies. If you think you are saving money, you are wrong! It will be more in the end and you wont get the vehicle reserved! AVOID

You need to negotiate better prices with the larger rental companies!

Delighted that, due to a delayed flight home, we could extend our rental by 2.5hours at no extra charge. Only issue was on collection we were not asked to sign anything so this had to be done at the collection garage.

Not aware of price drop protector

They were awesome. Went out of their way for us. We would rent from them again!’

Great service.

Good deal.

Fox pushed to up sell when processing us through by having the agent say we needed to purchase $12.99 per day for the electronic highway toll pass while driving in Florida. The agent said there were no longer any cash toll booths on any toll highway. This was not true… We declined and we’re nervous about the tolls, after researching the issue and using cash toll booths we felt a lot better about it.

No price drop for Fox

The experience was good but the car had an odor that took several days for it to disappear.

Everything was great! I even emailed a question the day of my trip and was sent a response in a timely matter.

I didn’t want the car I was assigned and had no problem being given a different car.

I only use QEEQ for car rentals and love it!

The car had a few dings and stains on seat but ran great. Also had almost 60000 miles. Not a new car

I RENTED A KIA SPORTAGE AND GOT A MITSHUBISHI OUTLANDER. NOT AS GOOD PRODUCT. WINDOWS WERE DIRTY. HAD TO ADD TIRE PRESSURE TO TIRES. FOX SHOULD DO A BETTER JOB IN PREPARATION OF RENTAL CAR. ALSO THEY HAVE TERRIBLE CUSTOMER SERVICE. THEY DON'T ANSWER THERE PHONES. NO ONE TO TALK TO WHEN NEEDED. I LEFT MY GLASSES AND SOME CHANGE IN CAR AT DROP OFF. WENT BACK LATER TO GET GLASSES. NOT IN CAR, AND DESKCLERK WOULD NOT LOOK IN LOST FOUND. SAID THEY WERE CLOSE FOR THEEVENING. WHAT! ALSODID NOT RECEIVE MY DEPOSIT BACK FOR $150. HAD TO GO TO CREDIT CARD CO. FOR HELP.

Great 2022 vehicle in excellent condition. Staff friendly & fast!

No comments

Did not have the car I signed up for but compensated me for the change.

Great cars Low price

Low price Great experience

Great customer service

Easy process

Fox needs to hire more customer service agents. Every time I have had to call them, I have been on hold for hours. They overcharged me from the amount quoted but after being on hold forever, I finally got the RUDEST customer service girl I have ever talked with. She fixed the issue and refunded me but she needs a new job!!!!

Easy to book as always!

Took far too long to pick up.