CAR RENTAL REVIEWS ON FOX RENT A CAR IN TAMPA

Rental agent was great.

Need more people assisting at the counter for rental pick up. Only 2 working and one said they volunteered to stay over to try to help the over an hour line that continued past myself. The times and number of rentals scheduled should be managed better by scheduling staff durning those busy times.

The counter staff was fine, even above fine, however there not enough of them. Waited for 30-45 minutes to get to them.\

The car had auto locks but they provided no FOB so I had to manually lock and unloack the car for the duration. Long line at Tampa to pick up. Two of the four employees were chatting so much that only the other two were actually getting customers in and out of there. Less talking.. more working would be a huge benefit!

Always easy to book.

Took a lot of time. Kept wanting me to upgrade.

Seemed to be a smooth processing

Delighted that, due to a delayed flight home, we could extend our rental by 2.5hours at no extra charge. Only issue was on collection we were not asked to sign anything so this had to be done at the collection garage.

Not aware of price drop protector

The car that I reserved was not available and was only presented with small cars to rent.

I don’t get the pass plate and the insurance pushed on you when you have already purchased. I was told mine didn’t cover me. But I purchased through you.

All good.

Car was in much poorer condition than the vehicles we own. Fox Tampa staff is great; Fox corporate customer service awful. 2 major issues. After driving a bit, had an oil/burning smell that would not go away--seemed to have a bad tire or wheel bearing. Also, had a soft tire (took picture of air pressure screen) on pickup. Discovered next day that it wouldn't hold air after re-filling with air, because it had a nail in it. Fox Customer Service said we needed to pay because it was not reported within 6 hours. Very disappointed in their lack of appropriate service.

They were awesome. Went out of their way for us. We would rent from them again!’

Great service.

Good deal.

Fox pushed to up sell when processing us through by having the agent say we needed to purchase $12.99 per day for the electronic highway toll pass while driving in Florida. The agent said there were no longer any cash toll booths on any toll highway. This was not true… We declined and we’re nervous about the tolls, after researching the issue and using cash toll booths we felt a lot better about it.

No price drop for Fox

The experience was good but the car had an odor that took several days for it to disappear.

Everything was great! I even emailed a question the day of my trip and was sent a response in a timely matter.

I didn’t want the car I was assigned and had no problem being given a different car.

I only use QEEQ for car rentals and love it!

Great 2022 vehicle in excellent condition. Staff friendly & fast!

No comments

Did not have the car I signed up for but compensated me for the change.

Great cars Low price

Low price Great experience

Great customer service

Easy process

Fox needs to hire more customer service agents. Every time I have had to call them, I have been on hold for hours. They overcharged me from the amount quoted but after being on hold forever, I finally got the RUDEST customer service girl I have ever talked with. She fixed the issue and refunded me but she needs a new job!!!!

Easy to book as always!

Took far too long to pick up.