The staff refused to give me the car unless introduced a bank document or paid an extra $249 .
When I refused and asked for the manager she told me in would need to hold $1800 on my credit card to take the car. In had no choice. They also left me at the airport for 45 minutes in 99 F heat with a 4 year old.
The car stunk of cigarette smoke.
Customer service was awful and very unfriendly acted very put out. We were also charged 13 dollars a day more because I didn’t have the same credit card with me that was on file and what I had pre payed for. will never rent from y’all again.
“Pickup terrible, would not accept my credit card and wanted to charge me an extra $400!!”
About Easirent:7.0/10
Car was very basic (no central licking, windy windows etc). Counter staff at pickup very rude and said my credit card had expired, card actually expires at end of the month. This was not explained in any paperwork or at the time of booking. Tried to charge extra $400 so I could use my debit card. Eventually had to pay $1800 deposit on my works credit card. Another couple in the pickup location were having a similar problem and were also being charged lots of extra for their booking. Very dissatisfied with the customer service.
In contrast the drop off could not have been easier!
They are the worst hire company that I have ever used, you should consider taking them off your site.
Their shuttle bus took 1.5 hours to pick me up. When I picked up the car they told me that I either had to leave a deposit of $1800 on my card which I would not receive back until around 4 weeks after I dropped the car back off. The alternative was to pay them $390.00 to waiver this, this is the option I took. That fee was more than the rental fee it’s self. Absolute rip off.
About QEEQ:10.0/10
Your platform is excellent and I will continue to use it in the future.
Extremely difficult to get ahold of anybody when calling phone number(either no answer or went dead after many rings).Shuttle pickup at airport took forever.
“Horrible service by Easirent car Service while bookiing is way easier and smooth .”
About Easirent:6.7/10
staff didnt provide similar cars even though it was mentioned in portal while booking and asked for extra charges.
Had to wait for 30 minutes while picking up car and people were shouting at the time of pick up car .
Car was dirty inside and out .
there was a TPMS error in the car which made me freak out through out the trip .
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Customer Service
Tried to rip me off
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