Had to wait in line for at least half an hour, the service was slow. They showed a QR code claiming filling out the information could skip the queue, but it was useless and you still had to go to the counter. Even if you purchased all the insurance, the rental company would still charge you random fees, requiring discussions afterward. It was a complete disaster.
The service process was very organized. There was hardly any queue. The rental company recommended the EZPass in-state toll package, but it turned out to be unnecessary. We didn't travel that much, and part of it was out-of-state tolls not covered by the package. If you don't choose this package, you might actually spend less.
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