The overall service was acceptable, but they kept emphasizing that the insurance bought through the Zuzuche platform was not related to them, and continuously recommended us to purchase their own insurance on-site. We refused multiple times, yet they kept explaining persistently. We rented two cars, and for the first car, we ended up buying the full coverage insurance they recommended for €184, after which they finally continued the process. The more I thought about it, the more it felt wrong, because we had already purchased full coverage. So, I contacted Zuzuche's customer service, which was great—available 24/7—and they informed me that we could refuse their insurance. For the second car, we firmly rejected their insurance, and the deposit changed from €100 to €800, and the process was completed.
When I picked up the car, the fuel tank was not full, even though the agreement stated to return it with the same fuel level. I returned the car with more fuel than I picked it up but still got charged 58 euros for not refilling the tank. Additionally, the car model was not as promised. This company is quite deceptive. Be cautious when choosing them.
Worse experience renting a car. The staff at the Rome location were very unfriendly and rude. More interested in smoking cigarettes than anything else. Also try to sell additional insurances when I am fully covered. Joke
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