Trip to Hoover Dam

I chose the full-to-full fuel policy, but the car wasn’t full when I picked it up. The shuttle bus is shared with Dollar, which resulted in a long wait. The bus was dirty, and the staff especially asked Chinese people for the return receipt, which felt racist and discriminatory. Although the price is competitive, I have to say that the overall experience with Thrifty is very poor.

They charged an extra $68. Although we had no issue communicating in English, we still got scammed out of more than $60. The insurance and fuel charges were totally unfair! Be cautious! The so-called basic insurance they offer is their own, I thought it was from the rental platform. Also, regardless of how much fuel you return, they charge a $40 fuel fee, even though filling up the tank didn't cost us $40. It's really unfair. The only advantage is the car was decent, but any company should have good cars.

Thrifty and Dollar share the same counter. I waited in line for over an hour, and when it was finally my turn, there were no cars available. I had to wait an additional half hour.

A toda costa nos trato de vender adicionales, a pesar de decir siempre que NO nos encontramos con que finalmente nos habían agregado un servicio de asistencia en ruta que nunca solicitamos.

Todo de acuerdo a lo prometido.

Like: The car was good value and the service for booking in was efficient.
Dislike: The collection of the car was slow and we were just left without a chance to check the car for problems before leaving the parking area.