It was a bunch of crap. I pre paid for a small car and they said they didn’t t have one because of st Patrick’s day. They then make me pay $80 over what I already paid for the car they switched me into. Normally when this happens I do not pay an up charge for the vehicle they want switch me into. I had no choice as this rental location required off site pick up from the airport and there were no other rental car companies near by. Felt totally taken advantage of. I don’t think they even applied my area payment to the rental. When I tried to dispute the charges I was made to feel as though take it or leave it. This was a terrible experience.
NEVER RECEIVED MY AGREEMENT - I asked several times, this is unacceptable! I was promised by the person at the counter that agreement will be sent next day! never was! I am still waiting, for the invoice as well.
Employee in person and then employee on the phone said I could have brought the car back later due to their slowness in providing me with a car.
No one mentioned any price to pay on top and I have been “secretly” charged 40€.
Had to check statements to notice it.
Terrible planning at pick up (bank holiday apart) and customer service not transparent
“EasyRent IN IRELAND are Superb! VERY friendly, helpful and considerate!”
About Easirent:8.7/10
Nothing could have been better! The staff were all superb!
In my heading, I stress "Ireland" as Easirent staff in the UK are, in my experience, a bunch of crooks!
At Gatwick, after a 10 hour flight, I paid a "deposit" for a car I had already paid in full to rent, only to subsequently find they had charged me for an "Upgrade" to a Diesel car - which I didn't want or need - at more than the cost of the initial rental!
At Heathrow, they refused to give me a car I had booked and paid for because I did not have any utility bills dated in the last 3 months proving I lived at my address in the UK? I had been away for 4 months, I pay my bills by direct debit so do not get paper bills and have my bank statements sent electronically so how on Earth could I comply with the VERY small print of their contract? I offered them my passport to HOLD against the rental, £20 000 to be blocked on my credit card as a deposit or for them to run a credit check on me. They refused - but kept my money anyway and ignored attempts to contact them afterwards! I got a taxi to Green Motion down the road and they gladly gave me a car without needing any supporting documents!
Easirent Ireland MUST be a different company as the service there is fantastic and I would recommend them to anyone without hesitation!
Just avoid Easirent in the UK!!!!
“Cheap initial deal was deceiving because of the extras that needed to be paid. Lack of flexibility.”
About Easirent:6.7/10
When ordering it would have been better if the costs were more transparent.
Drop off was totally unclear and directions were vague.
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