We had five people, booked a seven-seater Mercedes, but were given a nine-seater Renault. This caused quite a bit of inconvenience for parking during our trip, especially since parking in the city is already difficult. We ended up having to park in a parking lot. I recall that the rental deposit mentioned by Zuzuche was 500 euros, but they charged us 2000 euros. They said the deposit would be reduced to 500 euros only if we purchased their insurance. Since we were in a hurry, I didn't argue. The mileage and fuel level on the order were incorrectly marked, and the car we received had visible scratches and dents that hadn't been repaired. Anyway, I documented everything to prepare for any potential deductions.
“The counter staff not very friendly, they did not give the deposit cancellation confirmation slip.”
About Keddy by Europcar:3.7/10
Hard to locate the counter and staffs and they are always not at the counter. Car is given different range despite booked the medium range and the car space is small. The GPS is not functioning well and they shouldn’t give up customer. Now I have to pay for it and it is not very useable. They should have advise that we can use our iPhone and map over the car screen. The sign for Keddy is so small that we almost couldn’t find the counter in the airport. Instead we see Eurocar sign at the counter.
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