Very satisfied! There were traffic condition reminders, and the staff at the location were patient and attentive! They also provided thorough traffic regulation guidance!
I recently rented a car with Arentals and received an upgrade to a Toyota Rav4, which was a nice surprise. The car was smooth and enjoyable to drive, and I didn’t experience any mechanical issues. There were a few noticeable scratches on the exterior, and the windshield wipers seemed like they needed a bit of maintenance, but otherwise, the car was in good shape.
Unfortunately, my experience with the incident handling process was less positive. I reported a minor incident that I estimated should cost around $200 to resolve, yet Arentals blocked $2500 on my credit card. This felt excessive. Additionally, the claims process seems quite lengthy—they informed me it could take 2-3 weeks to complete, and they would only send me an invoice at the end. I think a faster, more transparent claims process would really enhance the customer experience.
Overall, I enjoyed the car but was disappointed by the high hold and extended claim process
This rental company specifically targets Chinese customers. It's a bit far from Queenstown Airport. They first took me to their office and gave me a car that was supposedly brought from elsewhere. The car had severe wear and tear on the rear. Then the staff took me for a few rounds and told me I wasn't familiar with the roundabouts and suggested I pay NZD 40 for a 20-minute training session. When I refused, they didn't give me the car and didn't issue a refund either. Because their office is in a remote area far from the airport, and there were no taxis available, I had to pay an equivalent Uber fare of NZD 20 to get back to my hotel. When I complained to the rental platform, they couldn't resolve the issue or refund me either. Just a reminder, I've been driving for over ten years. Yet they refused to give me the car claiming I wasn't familiar with roundabouts. Being in an unfamiliar foreign place, I got scammed by this rental company.
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