Brief and prompt delivery

The wait time at the rental point was too long. However, when it was my turn to complete the paperwork, the process was quite smooth. Although they tried to upsell insurance, they didn't hassle me when I declined, unlike other rental companies where rejecting their insurance leads to intentional delays in processing.

Very, very poor. Given the wrong car pick-up location and vehicle, had to queue at the counter again. Clearly supposed to get a full tank of gas, but intentionally given only half a tank and charged for a full tank.

The service attitude was excellent and very patient with poor English speakers. They also recommended more suitable models at lower prices.

It seemed to take a long time to move people through the short line, each transaction taking a while. The agent was able to resolve a discrepancy between my reservation/confirmation and what was reflected in the Budget system (full sized vs standard sized vehicle) but it caused a delay.

all good, except they told me that they will email me my receipt and I am still waiting on that!!