Very professional and considerate! We initially booked a Mercedes B-Class, but seeing that we had a lot of luggage, the staff upgraded us to a brand new Touran. Awesome!
What an incredibly wonderful experience! When we arrived to pick up the car, the lady at the counter realized that the car that we had booked was much too small for the four of us plus luggage. She was extremely nice and helpful in finding a solution for us which she did and in less than 20 minutes, we had an amazing car and were on our way. I was impressed by the level of service and of the friendliness and efficiency of the lady at the counter who took care of me. Because of her, I am now a lifetime customer of Europcar!
Like: Very good service and all questions answered. Dislike: The only thing, which is minor, was the Satnav would not change language (verbal or written), although following the map was easy enough.
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Excellent, pleasant, efficient staff at pick up and drop off.
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View more >Dislike: The only thing, which is minor, was the Satnav would not change language (verbal or written), although following the map was easy enough.