Everything was fine overall. The rental company replaced the car with an electric vehicle, but it wasn't fully charged. Driving in the suburban areas of London almost became a disaster, which was very frightening. Fortunately, I managed to find a 22kw fast charger, and with the help of a netizen who provided a European charging map, I located fast chargers; otherwise, nearly a whole day would have been wasted on charging. The rental company didn't provide adequate instructions, especially for foreign visitors who aren't familiar with living in Europe—being assigned an electric vehicle was a nightmare. It would have been better if it was a fuel car instead of an EV, especially since the EV wasn't handed over fully charged. Close to needing roadside assistance in London, I recommend giving customers a charging guide upon vehicle pickup. Additionally, the cost of charging EVs is almost comparable to refueling traditional cars, but many parking lots near tourist attractions don't have charging stations. If you encounter a slow charger, you might end up waiting in the car in frustration.
The car rental company is convenient, professional, and responsible. Picking up and returning the car was especially easy. The staff, Lence, provided exceptional service. The car was very new and clean.
The service attitude was great. We scheduled to pick up the car at 12 PM but arrived early. The staff was very helpful in checking if there was a car available for early pickup.
The service was good and the vehicle description was accurate, but they didn't let me see the car first. I didn't know if a compact car would fit all my luggage, so I had to upgrade. Nobody came to help me with the car, and there was no explanation about the car's condition. Since I don't speak any English, my daughter had to find someone to show us how to use the car.
“Although started with a delay, but very helpful customer support from Qeeq and Europcar.”
About Europcar:9.0/10
Exceeded expectations and resolved all of the issues which were outside of their control
About QEEQ:10.0/10
Really helpful service with phone support. Great!
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