The vehicle had issues, and the rental company and return location showed no intention to provide service or assistance. They even suggested taking a taxi or train instead. There was no roadside assistance, nor any effort to solve the problem. The return location refused to wait an extra 10 minutes and demanded additional fees for parking resulting from self-service vehicle drop-off.
The counter staff has poor English skills and can't communicate clearly. There is no one to assist in finding the car in the parking lot, which is a significant difference compared to other rental companies.
Terrible experience, but why the extra charges??? My deposit had an unexplained extra charge of over 1000 yuan!!! The car was inspected at drop-off with no issues! The fuel tank was also full!!!
The car provided was of a different standard. Instead of BMW 1 series only one model was offered, i.e. Fiat Tipo.
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