When picking up the car, I was told at the store that the third-party liability insurance only works if the accident is mostly the other party's fault! What kind of third-party insurance is this? If the other party is responsible, they would cover the costs themselves! I was forced to pay an additional 2,500 lira (around 500 RMB) to get proper third-party insurance. Upon returning the car, they used a flashlight on a tablet to examine the car and found a 5 cm scratch on the center of the hood. The rental company claimed the scratch occurred during my rental period. I asked them to prove the scratch wasn't there before, but they demanded I show a video from the pickup inspection instead. After almost 30 minutes of back and forth, they finally reviewed their prior photos and confirmed the scratch already existed, resolving the issue.
The condition of the car was terrible, and the service was equally poor. When delivering the car, they were extremely casual, but during the inspection, they checked every detail meticulously. The car I got had brake issues, and I had to waste my valuable time replacing it once. This brand is not an international chain—do not book with them! Stay cautious, friends!
They were out of cars even I had a reservation. (then finally they found one somehow after a hour of frustration)
Be cautious when renting and be prepared for surprises
About QEEQ:8.0/10
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