Positive feedback:
The staff at the car rental counter were very nice and extremely patient.
Negative feedback:
The car pickup process was quite lengthy due to the large number of customers and only two service personnel.
The pickup location was inconvenient and located outdoors.
The Kia vehicle I rented had poor performance, with inadequate power and frequent false alerts (seatbelt reminder, tire pressure warning, and front obstacle detection).
The car return experience was unsatisfactory; initially, no staff were present, and I had to wait for a while until they came back. They asked me to move the car to their designated spot (even though my parking spot was not far away). In contrast, Hertz next door had two staff members actively assisting customers.
Overall, I am satisfied, but they required purchasing their insurance and did not recognize domestic ones. They clearly stated that this was mandatory, so those who mind should be aware of this.
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