The vehicle booked through the rental platform was rather old, with mileage over 20,000 kilometers. When I requested a replacement car, I was asked to pay additional rent, and they provided a brand new Lincoln MKC (SUV). The ride was comfortable, and the trunk could surprisingly fit four 28-30 inch suitcases. Alamo's rental procedures were straightforward.
The service is very patient, but it's all in English. Luckily, I had a friend there to pick me up, which solved everything smoothly. If you don't speak English, it could be troublesome.
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