Some staff at the rental company had an average attitude, while others were okay. The car's condition was average. At first, they upgraded us to a larger vehicle, which we thought was a nice bonus, but it turned out the larger car was hard to drive and had frequent issues. The parking sensor in 'P' mode was broken, making it hard to park properly at one point. We reluctantly drove over two hours to exchange the car. During the exchange, we spent a long time negotiating back and forth, and the replacement car immediately showed an engine oil replacement warning. We had to spend another half a day dealing with that, which was very exhausting.
I followed the instructions to return the car and received a bill with no additional charges, but my credit card was repeatedly charged at midnight for two consecutive days without any explanation or invoice. I have no idea what the charges are for, and neither Hertz nor the car rental platform have responded after a week! It feels extremely risky to authorize my credit card to them! The car was in good condition, but how can this unauthorized charge issue be resolved?
Like: I really love the brand new Chevrolet Malibu I was given for my vacation to the USA. Dislike: Nothing really.
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View more >Dislike: Nothing really.