Dissatisfied and not recommended. They didn't provide the reserved vehicle, giving a lower-grade one instead. They were aware that cancellation was impossible since the process had already exceeded the allowed time. Ultimately, they recommended an extremely expensive insurance costing 16 euros per day. Now, after returning the vehicle for 16 days, they still haven't provided invoices for highway fees, insurance charges, etc., and the deposit hasn't been refunded.
Terrible location and poor service! The staff at the store refused to let me use their phone to call the police. I had to pay extra charges for mileage when extending my rental. The extra rental days did not include additional mileage, which also required extra fees! A horrible car rental company! Total scam!
When we picked up the car, the fuel tank was empty. The staff only focused on getting our signatures and did not inform us that the car had no fuel! I understand English, so they could have told me, but even without that, there are translation apps they could have used to notify me. They didn't say anything! We drove about 10 kilometers and had to stop by the roadside because the car ran out of fuel. Most importantly, when we called the company, no one answered! Another issue: the car they gave us was extremely dangerous. A maintenance warning light came on as soon as we started driving! They just took a lot of photos when handing over the car and didn't explain any important details. It feels like they only care about making money and not about our safety! At the gas station, we stopped and had someone inspect the car, and they told us the tire pressure was uneven and the wheels were loose! We had to get it repaired ourselves. When we asked to change the car, after a lot of back and forth, they told us there was no available car in the area. We were in the capital city, Ankara! I don't even want to talk about the return process. Overall, it was a terrible experience! Everyone, please spend a bit more money to rent a car at the airport, and go for a major car rental company. Avoid these kinds of rental agencies that do not ensure your safety!!
Please check my complaint and customer services communication with me by email
About QEEQ:10.0/10
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