Excellent. From pickup to drop-off, Alamo's service demonstrated the standards of an international company. Although the actual pickup time was significantly delayed compared to the scheduled time, the issue was resolved within my expected timeframe and did not overly disrupt my travel plans. Special thanks to Ben, the staff member responsible for the vehicle return, whose service was warm, words were kind, and work was meticulous.
There were many people, but the process was orderly. The desk staff spoke very quickly but remained polite and patient. The actual operating hours of the store (Glasgow Central) were until 7 PM, not 9 PM as stated on the website. I only found out on the return day, which caused urgency. However, I returned the car just a bit over 10 minutes late, and luckily they hadn’t closed yet. Managed to return the car without major issues.
I booked an 8 AM pickup, but I saw on Google that the rental company closes at 6 PM. So, I went to pick up the car at 5 PM, and they made an exception for me. I didn't need to return the car early, and their attitude was great! They explained all kinds of insurance options and potential issues we might face. They even upgraded us to a Nissan SUV. Extremely satisfied!
About QEEQ:10.0/10
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