I feel like I was tricked. The rental price was about the same as the car I rented before, so I thought I got a good deal. However, when returning the car, they claimed there was a scratch on the lower part of the front bumper. Since it was on the underside and could only be seen by lying on the ground and looking up, it wasn't captured during pickup. I had no choice but to accept it and paid over 300 euros in compensation.
Excellent. The pickup and drop-off process was clear and straightforward. The car was in good condition and had only been driven a little over a thousand kilometers.
Belgrade Airport branch. Arrived an hour late for an 8 AM pickup, but it wasn't an issue. The overall process was smooth. They offered me an upgrade from Polo to Golf twice for an additional fee. I politely declined, and they ended up offering a free upgrade, which I gladly accepted. When returning the car at 9 PM, the return window was closed, but there were staff available in the Europcar area of the parking lot to assist.
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