The staff had a somewhat indifferent attitude, but it wasn't necessarily bad—very much like a civil servant's demeanor. However, the staff handling the car pickup and return were very friendly and helpful.
The lack of Chinese service resulted in buying insurance on Zuzuche and then repurchasing it locally. When returning the car with a full tank, they still asked for fuel payment, but it was resolved smoothly through Zuzuche customer service without extra charges.
I had already purchased full insurance through QEEQ, but the rental company staff kept discussing insurance with me. Due to my poor English, I thought it was a different insurance and ended up purchasing again. Additionally, the rental staff emphasized that their fuel price was cheaper than outside, but since I didn't actually refuel, I think they might be comparing with high-grade fuel prices.
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