We arrived at 11 PM, and the front desk told us that our credit card couldn't be swiped because it didn't have a chip. They asked us to pay extra. Later, our card worked everywhere else in Mexico. Since there were two other Chinese customers facing the same issue, we started to complain. The front desk then said they would communicate with the bank, and suddenly the card worked. Are they joking? Would the bank be open in the middle of the night? We wasted two hours, and those other Chinese customers wasted four hours, wasting our time.
They tried to sell me insurance and asked for a tip. When I refused, they made me wait. In the end, they charged us extra for a spare tire. It's ridiculous. The rental order was for 658 but the actual charge was 800 plus an additional 250 dollars. In total, it cost us 2550 RMB. Hope they go out of business.
They always try to upsell you on renting a more expensive car. When that didn't work, they made me buy a full tank of gas. I felt embarrassed and bought it, which turned out to be a scam because you can't return the car with an empty tank. However, I'm used to being taken advantage of in Mexico.
They had me pay for liability again and I spent thrice the amount I reserved the car for. MEX is charging the exchange rate as well for charges made in pesos which is unreasonable when questioned. I had very bad experience with MEX
Great car at an amazing price. Car rental staff at both drop off and pick up were very friendly and helpful.
About QEEQ:10.0/10
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