Overall satisfied. There were scratches on the car when picking it up, and I reported it on-site. However, upon return, vehicle inspection was ten times stricter than during pickup, and they didn't acknowledge the prior report from pickup. Luckily, I had taken photos before leaving the garage and uploaded them to the app. In the end, the person inspecting the car couldn't make a decision, so he called a supervisor, and I had to write the situation down on paper before completing the return process.
The car model provided was different and much smaller than what I booked, so we had to pay extra to get a larger car.
The process of exchanging the car took a lot of time, which was very wasteful.
The experience was terrible. There were constant upselling attempts during the rental process. They refused to give me a car unless I bought additional insurance. Eventually, they only gave me a Camry, the worst option in its class. They also didn't have the models they initially promised. The return process was extremely inefficient, and I still haven't received a return receipt or confirmation email. The accident handling was very slow. After an incident, I had to switch cars in Vancouver, but they said it was a U.S. car and refused to accept it upon return.
“Easy booking, easy pick up and easy drop off. Good car condition.”
About Dollar:9.0/10
The Dollar is a good car rental.
About QEEQ:10.0/10
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