This car rental company is amazing! I forgot to bring my driver's license, yet they offered to: (1) directly change the primary driver on the contract to my son's name, who lives locally, and (2) deliver the car directly to my son at the train station to Rinku Town. This is the first time in my decades of renting cars (close to 90 times) that I’ve come across such exceptional service. Highly recommended!
Pre-sales service, contact details, and language options were really good. As for the car's condition, it was a bit poor. The vehicle was quite old (170,000 kilometers), and the car body had many scratches (basically the whole car was scraped). The tires (snow tires) and wipers were also expired. After-sales service was mediocre; the staff member handling the car inspection was very rude.
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