1. When picking up the car, I noticed the condition was mediocre (although the vehicle model matched, the car provided was an older version). It hadn't been cleaned properly and overall felt a bit worn out.
2. The car rental staff and the person delivering the vehicle were not the same person (typically, the same person handles the paperwork and delivers the car), and no physical storefront was visible. Everything was confirmed online through electronic documents.
3. After a flat tire incident, I called for guidance, but the staff kept passing responsibility to each other (added three staff members before progress was made) and claimed they were not responsible for this issue. Their standard response was: 'Please mention it in the group chat; someone will handle it,' which resulted in a slow and complicated resolution process.
4. During the incident, I asked the rental company to communicate with the police, but their response was: 'Why should I communicate with the police? What questions does he have for me?'
5. After the incident, I was charged 20,000 JPY for upfront repair costs, but there was no follow-up or detailed report on how the repair costs were handled.
This car rental company is amazing! I forgot to bring my driver's license, yet they offered to: (1) directly change the primary driver on the contract to my son's name, who lives locally, and (2) deliver the car directly to my son at the train station to Rinku Town. This is the first time in my decades of renting cars (close to 90 times) that I’ve come across such exceptional service. Highly recommended!
“Easy and very convenient compared to the big rental brands but the car not detailed (music player).”
About Rakuraku:9.0/10
Again, please check the condition of the car especially music player. Driving 4-5 hours a day without music is very sleepy. With the cold weather and the sunshine, it was very very sleepy environment, haha.
About QEEQ:9.0/10
please allow the car owner to contact us twice. once is 1 months before to make sure of car seats and ETC availability so we can bring it from out country if there’s none. second time is 3-7 days before the pickup so we can plan our trip and pick up location to reduce our traveling time wasted.
The non-business hours fee was prepaid during the car rental. Due to a long queue at immigration (the rental company was already informed about the delay), we arrived at the designated parking lot 3 minutes past the original service time and were charged an overtime fee of JPY 2000. The vehicle handover took place at the airport parking lot, where we were charged an additional JPY 2000 parking fee when exiting the lot. This meant that even the parking fees for the driver's waiting time and completing the paperwork were borne by the renter! To make it worse, the driver knowingly handed over a faulty car. After we checked the vehicle's exterior and started driving, a warning signal appeared indicating the key was not detected. We immediately called the driver, and after returning, he took a quick look and said restarting the car would solve the issue. We thought that maybe the older car model required the key to be placed in a specific position for unlocking, but the driver said it would work normally after restarting and told us to hang the key near the steering wheel. However, when we got onto the highway, the warning reappeared saying the key could not be detected. Left with no choice, we anxiously drove and searched for the nearest exit. After contacting the rental company, they told us to buy a battery at a convenience store and replace it. After much effort, we finally found a store, bought a battery, and returned to the hotel, but it was already past midnight. However, when locking the car, another warning popped up, and it wouldn't lock. The company didn’t respond when we tried to contact them. The next day, they only replied to say we could use the traditional key to lock the car. When returning the car, we arrived an hour earlier than planned and asked the driver to come earlier for collection. We spent some time finding a parking spot, and when the driver arrived, he claimed he had been waiting for half an hour and charged us an additional JPY 2000 overtime fee! Absolutely baffling!!! I've never encountered such an unpleasant rental experience anywhere in the world...
car was excellent and the staff at counter was very helpful in telling us all the rules to take note of
About QEEQ:10.0/10
Qeeq is my go to platform for any car rental bookings - it is the most fuss free and allows me to compare prices across various car rental agencies easily and quickly. Most fuss free platform!
Excellent experience! The staff noticed we had a lot of luggage and offered us a slightly larger car. Everything went smoothly, and they even provided a sign for foreign drivers to place at the back of the car.
Staff charged me JPY10,000 for after hours pick up.
Charged me JPY12,000 for winter tyres.
Did not provide ETC card however I specifically requested that.
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