Great experience. Although I had to wait 50 minutes to pick up the car at 3 PM, I returned to the site at 8 PM, and there was still staff waiting. The vehicle was nearly brand new, with only 17,000 kilometers driven. It had strong performance and easily accommodated 7 people plus 3-4 large pieces of luggage.
There wasn't a long line when we arrived, but after being informed we already purchased additional coverage, they still tried to sell us insurance. Although it wasn't mandatory, it felt a bit pushy. However, they patiently helped us check the terms of our purchased insurance and her recommendations to see if there were any overlaps...
Extremely poor experience. The staff on duty repeatedly recommended other vehicles. Later, when we realized how much more expensive they were and refused, he made excuses that our car was no longer available and made us wait while ignoring us. After a long wait, we lost our patience. One car had an additional charge of 1040 CAD and the other 840 CAD. I was about to file a complaint with your rental company! This company will not be used in our circle again. Extremely angry!
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