When returning the car near L.A. airport, there was a large outdoor parking lot shared by three rental companies. The staff giving instructions that night was very rushed, asking us to quickly leave the key and go. Later, Hertz charged us an extra day of rental, but luckily we had taken relevant photos, and Zuzuche actively helped me reclaim the rightful amount. However, I am not satisfied with Hertz's entire process. Everyone should be extra cautious about whether there are any extra charges on their credit card during car pickup and drop-off.
Originally booked a Chevrolet convertible but got an upgrade to a better Mustang. The car was new with powerful performance and a loud roaring engine. Very impressive!
Early morning arrival at San Francisco International Airport, the Hertz counter had no staff, and the lot did not have the advertised Toyota 4Runner or Grand Cherokee, only a Santa Fe with weak power and unstable chassis.
The branch was quite busy, with about a 40-minute wait in line. However, self-service pickup is available. Since it was my first rental, I chose to wait for counter service. The staff were very polite and recommended insurance for $18 per day, which I accepted. Overall, it was a good experience!
About QEEQ:10.0/10
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