The car rental company is fine. However, as a ten-year user of QEEQ, I am not very satisfied this time. First, the order stated that the price included an additional driver, but upon arrival the rental company repeatedly confirmed that an additional driver would require extra payment. My English is very good, so there was no communication issue. I tried calling QEEQ but the line was busy, and their online customer service had a queue, so I had no choice but to pay extra for the additional driver. Now, in the after-sales stage, more than a week has passed and QEEQ's response is 'waiting for the rental company to confirm.' The rental company clearly states that additional drivers are not included, but QEEQ's order says otherwise. My payment record shows I paid extra for it. Why can't they just compensate me immediately? I think QEEQ should first cover the difference and then communicate with the rental company. After all, I rented through your platform and signed an agreement with you. If I have an issue, I come to you. You can't just pass the message and not take responsibility. Otherwise, what's the point of your service? Second, I purchased full coverage insurance, and the windshield got broken. 1. I had to pay upfront, which is fine, but some banks charge a currency conversion fee because Icelandic Krona is a minor currency. 2. The compensation amount can fluctuate due to the exchange rate difference between the day you pay and the day you get reimbursed. 3. You need the car inspection report for the claim, which takes time, and catching a flight back home is crucial. 4. It's been over a week since I submitted the claim, and there's been no update. If I had bought insurance directly from the rental company, I could just return the keys and leave if the windshield broke. None of these issues (time cost, currency conversion fee, exchange rate cost, claim communication cost) would occur. I do not see any proactive communication or action from QEEQ on these points, only 'waiting.' My review is factual, and others can judge for themselves.
The car was brand new with just few hundred kilometers on the odometer. All details were duly informed. No hassle either at the time of pick up or drop off. A paid cab was also arranged post the drop off.
About QEEQ:10.0/10
Always recommended and preferred choice
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