I don't speak English, and the rental staff didn't explain things clearly. For example: 1. Charging extra for picking up the car early (I could have waited, I just arrived early). 2. The gas tank wasn't full, and I don't know how they calculate charges. 3. The car I booked wasn't available, and they asked for an extra $100. This should be the rental company’s responsibility, why should I pay more? If a hotel doesn't have the room type I booked, wouldn't they upgrade me for free?
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